How to Order - A Step by Step Guide to using our Website.
Are you new to online shopping? Need a little Help? No problem!, we have created an easy to follow guide to make your online shopping experience simple, novice or expert, you will find our guide below helpful.
There are a 2 easy ways of finding your supplies on our website from the ‘Home page’:
Combined Search box
This is easiest way to find your ink cartridges, simply type your cartridge code or printer model number into the search box on the top right hand side (Search by Cartridge or Printer) then hit the search button at the side of the search box, you will then be taken to the page you have searched for.
Using the ‘Drop Down Menu ’search
You can also search our site using the drop down menu bar on our Home Page, simply click the arrow to drop the bar down, you will now see a list of printer ranges i.e Deskjet or Officejet, select your printer range from the list by clicking it, repeat this step to select your actual printer from the next menu underneath then click the big Orange ‘Find Cartridges’ button, the next page you see will be the product page listing your cartridges. From here you can add the item to your basket and then checkout and pay for your order or continue shopping to add more items to your basket.
Your basket is located near top right of your screen. You can click this to review any products you have added to your basket whilst browsing. You can check your order and see the total amount you need to pay. When you are happy your order is complete click 'Checkout'.
This is the section where you make payment. We need to ask you for certain information including your name and address for delivery and your payment details. Don't worry, from the moment you log in to our checkout page your information is encrypted and fully secure (for more info see our security section) you can check that your computer is in secure mode by looking for the padlock at the bottom of the page or in your browser.
Using the Checkout:
Our website uses a one page checkout system for quick and easy payments, If you have added products to your basket your are now ready to Checkout and pay. First click the 'Checkout' button, you will then be taken to the 'One Step Checkout' page.Add your details into the information form in section 1, fields marked with * must be filled in before you can proceed. Then, in section 2 select your payment method, either Credit/Debit card or Pay by Phone.
Pay By Credit/Debit card: If you selected pay by card fill in your card details, then a final check that your order is correct and then click the 'Place order now' button,At this point you will be redirected to our payment gateway which is linked directly to your bank, That's it your done, For quick and easy reordering why not open account with us.See Online accounts below for more info.
Pay by Phone: If you selected the pay by phone option you will need to contact us by phone to pay for your order. You can contact us on 0113 242 8935, our lines are open between 9am and 5pm Monday to Friday (excluding bank holidays).
Once you have successfully placed your order you will receive automated emails from our system, the first email you will receive is from our website, this will be your order confirmation, keep it safe as it contains your order details and a unique order reference number, you will need this should you need to contact us regarding your order. The second email you will receive is from SagePay, this is our secure payment gateway and it will contain details of your payment (NOT CARD DETAILS) and to inform you that your payment has been processed successfully.
SagePay is the software that your bank and our website uses to process your payment, this system is 100% secure as all info is encrypted.
For quick and easy reordering why not Create an account with us, our website will remember all your orders so all you need to do is Log In and click reorder on the products you need, you can reorder full or part orders from here. You will still need to input your card details for payment, to protect you we do not see nor store your card details. There are 2 ways you can create an account, you can either use the ' Create an Account ' button on the page just before making a payment or you can use the box on the left of your screen.
Order By Phone:
You can also order by phone .Our customer service team are always happy to help, simply place your order online as usual, select 'Pay by Phone' in the Checkout area and then call us and give your card details over the phone, or if you prefer our customer service team will place your order online for you.